Customer Service

Bam Bam Toys Delivery Deliveries and Returns

We hope you love shopping with Bam Bam Toys. Here are our delivery and returns policies to help make sure we meet your expectations.

Delivery

Delivery is Free to all UK mainland

Returns and Replacements

In summary:

  • You can return any items you purchased for up to 14 days from the purchase date.
  • Products must be in the unused condition that you received them in.
  • The cost of returning the goods is at your own cost. We recommend that you use a parcel delivery company that will insure you for the value of the goods you are returning.

Cancellation Policy:

Under the Consumer Protection (Distance Selling) Regulations 2000 you have a right to cancel your purchase. However, to exercise this right you must notify us in writing, (email or letter) within 14 working days from the day after you receive your goods.

As stated above notification of cancellation must be in writing, a telephone call is not a valid cancellation. No right of cancellation, refund or return exists under the Consumer Protection (Distance Selling) Regulations 2000 once you have used your product unless the product is defective and you are returning it for this reason. Goods that are sealed or shrink-wrapped and this is removed can only be returned if they are defective.

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